It is not uncommon to see groups of people taking legal action against large companies, particularly new technologies. These procedures, called in English“class action”are triggered against a firm if the latter has caused harm to a large part of its customers.
When you are a brand as well-known as Apple, the downside of this celebrity is to be often (if not always) confronted with this type of legal battle. Customers always find a way to be disappointed with their experience with one of the apple brand's products.
Apple Care+ at the center of the debate
Today it is the people who have used Apple Care+ who are demanding compensation. Indeed, Apple offers this insurance system which allows you to have your phone or tablet repaired at no additional cost. A great idea from Apple which, for marketing reasons, ensures that the products will be delivered with new or upgraded parts with a performance and reliability rate “equivalent” to new.
And it is this little word slipped into the lines of the Apple Care+ contract which risks costing the Apple brand very dearly. Indeed, according to the people who sued Apple, the Cupertino company does not offer parts as efficient as new ones.
One little word that changes everything
An allegation with serious consequences since it is then a contract in violation of several American laws, including the Magnusson-Moss Warranty Act and the Song-Beverly Consumer Warranty Act. While the trial is about to end, a final hearing will take place on April 27, Apple was found guilty by American justice in this story.
According to the judge in charge of this case, Apple cannot affirm that the parts have a level of functioning and a lifespan “equivalent” to new ones. The apple brand was therefore ordered to pay $95 million in compensation to the victims.
The latter have until March 4 to come forward, or withdraw from the trial and not receive their share. According to information shared by the MacRumors site, all people who subscribed to Apple Care+ between July 20, 2012 and September 30, 2021 are affected by this matter and therefore have the right to claim their share of the pie.
It is possible to join this class actionby clicking on this link.
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By : Keleops AG
