Whilea new model ofSmart Battery Casewith a camera button was put on sale recently by Cupertino, many customers continue to have to rely on competing alternatives to gain autonomy when they travel. A real concern, especially when we know that this type of tool takes up extra space in a nomad's bag and that they increasingly tend to travel in minimalist mode.
After several months of silence,Appletherefore finally decided to play the game of transparency by owning up to its mistake. The company has thus confirmed that certain models do indeed presentcharging issues(permanent or just at times), and this in both directions: whether it is to transfer energy to the phone or to fill the accessory's batteries.
What is the procedure to follow in France?
On its website, the companyto the soon to be two billion mobiles soldaround the globe gives several indications on how to make a claim to obtain a new Smart Battery Case without spending a single cent:
- Ensure the eligibility of your device (onlyiPhone XR, XS et XS Maxcan take advantage of the replacement offer)
- Check that your external battery is part of the batch of products affected by the bug (it must have beenmanufactured between January and October 2019)
- Make an appointment in aApple Storeor in an authorized store such as iConcept, two years maximum after your purchase
A technical manager will then meet with you to ensure that your Smart Battery Case can be changed, and will provide you with a brand new version, fully functional this time.
Despite everything, given that the price of this accessory is 149 euros (a price all the more excessive given that the device only has 1,369 mAh of power, while an Anker external battery of 26,800 mAh costs less than 50 euros!), if you live several hundred kilometers from an Apple store,the journey may not be worth the cost…
