The offer of mobile plansAvailable to consumers on the French market is simply overwhelming. The operators therefore get the stuff on the price, the flow, the volume of data and the price of smartphones, the main criteria taken into account by individuals, to stand out. ARCEP, the regulatory authority for electronic communications, positions and the distribution of the press, conducted a survey concerning consumer satisfaction withLargest operators and providers of French Internet access.
The French satisfied with their operators, but annoyed by unwanted calls
The 2025 edition of "The Customer Satisfaction Observatory" reveals that the overall satisfaction of subscribers to a fixed and/or mobile network is slightly increased for all French operators in 2024.Bouygues Telecom, Free, Orange and SFR earn between 0.2 and 0.4 pointssatisfaction out of a total of 10.
«User satisfaction with mobile operators (rated 7.9/10 on average) or fixed internet access providers (rated 7.8/10 on average) are equivalent"Indicates the arcep. Individuals are less and less bothered by a failing internet connection: the percentage of people who have encountered a problem of "internet quality"I diminué 20 % in 2024.
Note all the same that 31 % of fiber subscribers encountered "quality of service" problems against 38 % of ADSL subscribers.
The investigation is interested in another much more sensitive component:Until asked or abusive calls and messages. Unfortunately, a third of those surveyed sayReceive unsolicited calls daily.As a result, 67 % of them choose not to drop out in the event of an unknown number (an increase of three points compared to 2023).
«Among the people surveyed, a third party said they had been the victim of number usurpation. This phenomenon jumped in 2024: the amount of alerts received was multiplied by 17 between 2023 and 2024Also adds the arcep. Recall that the platform "I Alerte the Arcep" makes it possible to point out the abuses.
From January 1, 2026, professionals will have toCollect the prior and explicit agreement of an individual before approaching it.
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Equal: AG Tescience
