Who is the French's favorite telephone operator?

Choosing a mobile operator is a subject that concerns us all, and which sometimes requires some thought. Several factors must be taken into account in this regard, because a subscription which perfectly suits one of our loved ones will not necessarily suit us. From one neighborhood to another, for example, the difference in network quality can be obvious between operators.

There is, however, one who does not seem to experience this type of inconvenience, and manages to offer an impeccable network (or almost) continuously.

General satisfaction

The ranking comes to us from Arcep, which shares each year the results of its survey, carried out among SFR, Orange, Bouygues, and Free customers. The objective of the study is to determine to what extent they are satisfied or not with the service offered.

Customers have therefore awarded scores out of 10 to their operator, on several criteria, which are for example:the speed of commissioning, the stability, the quality, as well as the reliability of the network, or even the management of breakdowns.

Generally speaking, it isOrange and Free which come first, with a score of 8/10, followed byBouygues (7.7/10), ThenSFR (7,4/10). Looking more closely at the notes, however, we notice thatOrange satisfies moreusers, with more customers giving it a rating of9/10 or + (44%). At Free, this figure drops to40 %.

Concerning the share of bad grades,FreeetOrangehave the least and are tied with8 %who attribute to thema rating between 0 and 5/10. For comparison,the dissatisfaction rate is much higher at SFR and Bouygues.

We also note that Free's ratings are missing one percent, and on the contrary, Bouygues has one percent more. The Arcep graph concerning general customer satisfaction is at first glance not 100% balanced for the four operators.

Details of notes for mobiles

According to the report: “This year again, Orange stands out on the different satisfaction dimensions while SFR is less well evaluated." As per usual,Orange is in the lead, the numbers don’t lie:

On the fiber side, what does that look like?

For fiber and internet boxes, Orange and Free are still ahead in the general ranking:

Regarding the details of the notes, the gap widens further between the first two and the others:

Although Free is not yet up to Orange, particularly on the mobile network, itscustomer satisfaction rate increasing over the yearsis impressive.

When we presented the results of Arcep's surveys to you in 2018,Free was lagging behind, etdidn't worry Orange.From now on, Orange fears for its leading position, and goes so far as tosue Free Mobile for not much.