Arcep opens a website to complain about its operator

It's on
his account
Twitterthat Arcep is the communications regulatory authority
electronics and postal services in France, announced the launch of a new site
allowinggive the alertin relation to the abuse on the part
from a landline, mobile or internet operator in France. The goal? Apply pressure
on operators who do not respect their commitments and provide a means
of action to aggrieved users, who are often helpless in the face of problems
encountered with their mobile, landline or internet line.

Overbilling, unusable internet, cut line, delivery times to
extension cord, frequent service interruptions, etc., so many worries that can
meet French people subscribed to services such as mobile operators and
internet such as SFR, Bouygues Telecom, Orange or their internet version
without obligation (Red, B&You, Sosh), as well as MVNOs like La Poste or
well NRJ Mobile.

Now, thanks to Arcep and the sitejalerte.arcep.fr, everyone can in a few
minutes and a few clicks to report the problem encountered. For his part,
the authority will have enough leverage with access providers and others
telecommunications services, in the event of high demand for a point
precise, while it will also not hesitate to publish regular reports
concerning the number of complaints according to the operator concerned.

Also in the background of the implementation of this new platform,
have a means ofpressionadditional to encourage
market giants not to abandon sparsely populated areas,
often forgotten, both in terms of network coverage and in terms of
quality of internet connection.

Be careful, and Arcep is reporting this, an alert issued on
jalerte.arcep.frdoes not constitute anything
a formal notice or opening of a dispute. There is no
legal implicationfor the complainant, nor even for the
targeted operators. The site can still weigh heavily on the side of
mobile, fixed and internet service providers, with a view to improving
customer service, which rarely remains flawless in the customer service market.
telecommunications, in France in any case.

And the more people there are who alert malfunctions, the more feedback
rendered by Arcep will be precise and provided, thus allowing the implementation
light of certain abuses on the part of one or another market player. HAS
note that La Poste services are also supported on the
alert platform.

• To give an alert, click here,
  on jalarme.arcep.fr

Editor-in-chief for iPhon.fr. Pierre is like Indiana Jones, looking for the lost iOS trick. Also a long-time Mac user, Apple devices hold no secrets for him. Contact: pierre[a]iphon.fr.