After having
noticed a
exceptional rate of MacBook keyboard failure, followed by an action in
justice launched against it by users in view of this fragility of the
keyboard, the Apple firm has finally launched aprogram of
free repair for the incriminated machines. Be careful, to
take advantage, you must check that the keyboard problem is indeed one of the 3
listed below, as detailed in
page detailing the replacement program. Affected MacBooks
go back to the 12-inch retina models from 2015:
The keyboard problem actually affects many MacBooks and MacBooks
Recent pros. In most cases it results in keys that are
findblocked due to insertion of dust.
Here is what Apple specifies on this subject, listing 3 cases in which
the user can take advantage of the free repair program:
- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- One or more keys seem “stuck” or unresponsive
not consistently
Another condition, not all MacBooks are affected, only
following models fall within the scope of this
programme:
- MacBook (Retina, 12-inch, early 2015)
- MacBook (Retina, 12-inch, early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Pro (13-inch, 2016, dual ports
Thunderbolt 3) - MacBook Pro (13-inch, 2017, dual ports
Thunderbolt 3) - MacBook Pro (13-inch, 2016, four ports
Thunderbolt 3) - MacBook Pro (13-inch, 2017, four ports
Thunderbolt 3) - MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
To find out the year of your model, simply click at the top at
Left on the apple then “About this Mac”.
You should know that, even if the Cupertino company does not indicate it, all
MacBooks listed use thenew key mechanism
keyboardcalled “butterfly”. This allows a very support stroke
short, and as a result, the design of an extremely thin keyboard. Reverse of the
medal, obviously, this technology does not allow the keys to resist
at the slightest dust.
Still, people meeting the two criteria, model of
MacBook and problem encountered, can go to the Apple Store or to a center
approved repair and benefit fromreplacement of certain keys or
even the entire keyboard, for free. This does not cause extension
warranty however.
Who among you is affected by this problem? Also do not hesitate to
share your feedback from the Apple Store about this program.
Editor-in-chief for iPhon.fr. Pierre is like Indiana Jones, looking for the lost iOS trick. Also a long-time Mac user, Apple devices hold no secrets for him. Contact: pierre[a]iphon.fr.
